At Nayam, we strive to provide you with the best shopping experience for our exquisite women's ethnic wear. In the unlikely event that you are not completely satisfied with your purchase, we have outlined our return and exchange policy to ensure a hassle-free process.

Eligibility for Returns and Exchanges:

We accept returns and exchanges within 7 days from the date of delivery.

The item must be in its original condition with all tags attached, unworn, unwashed, and free from any alterations.

Non-Returnable Items:

Customized or tailored outfits.

Items purchased during sale events or promotions.

Refunds/Cancellations:

Once the product is recieved and quality check is done, we'll initiate refund process which will take 5-7 days to reflect in the payment source. 

Initiating a Return or Exchange:

Contact our customer service team at Info@kavitawomenwear.com/9319995376 to initiate the return/exchange process.

Provide your order number, the name of the item you wish to return/exchange, and the reason for the return.

Return Shipping:

Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a reliable courier service that provides a tracking number.

Inspection and Approval:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

If approved, we will process the refund/exchange within 7 business days.

Refund/Exchange Options : Refund: We will issue a refund to the original payment method used during the purchase.

Exchange: You can choose an alternative item of equal or lesser value. If the chosen item is of higher value, the customer is responsible for paying the difference.

Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the product.

Provide clear photos of the issue for prompt resolution.

Cancellation Policy: Orders can be cancelled within 24 hours of purchase. Contact our customer service team for assistance.

Contact Information:

Customer Service Email: Info@kavitawomenwear.com

Customer Service Phone: 9319995376

Nayam is committed to ensuring your satisfaction. If you have any questions or concerns regarding our return and exchange policy, please feel free to contact our customer service team for prompt assistance.

Thank you for choosing Nayam. We appreciate your trust in our products and services.